First Tennessee Bank Operations Manager – Dexter in Cordova, Tennessee

Description This position will support the Dexter Financial Center (1750 N. Germantown Parkway).

Financial Center Hours: Monday - Thursday; 10:00am – 5:00pm Friday; 10:00am – 6:00pm Saturday; 9:00am – 1:00pm

The Teller Operations Manager will supervise and schedule the work of all tellers in the main office or a branch to ensure efficient teller operations during business hours.

Duties and Responsibilities

  • Leads the customer service satisfaction of the Financial Center, including resolving customer issues with a manner that is consistent with goals.

  • Leads the technical performance of the Financial Center through maintaining control over key risk areas of the center, including tellers difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.

  • Leads the sales support efforts of the Financial Center.

  • Supervises subordinate staff including: hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating corrective and disciplinary actions to include terminations.

Requirements Accurate typing, spelling and grammar skills. Proficient with applicable computer software. Good written and oral communication skills. Good organizational and customer service skills. General banking/operations. Relevant certifications.

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Requisition Number: 18-0999

Post Date: 5/17/2018

Title: Operations Manager – Dexter

Part Time?: No

City: Cordova

State: TN