Baptist Memorial Health Care ASSOC PROD SUPPORT SPCLST-CLIN in MEMPHIS, Tennessee

  • Provide higher-level technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues.

  • Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.

  • Update tracking system of incident logs and convey customer feedback to teams responsible for product development.

  • May escalate extremely technical or sophisticated issues to technical product support engineers or management.

  • Require advanced knowledge of organization's products and/or services, policies, terms, and conditions.

  • Performs other duties as assigned.

Education Required:

Must have a BLS, RN, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.

Experience Required:

Three years of relevant experience

Additional Skills Required:

• Excellent Oral and Written Communication Skills

• Excellent customer service skills

• Good computer skills (Windows XP/7, Microsoft Office 2007/2010)

• Outstanding organizational skills

• Strong problem-solving skills

• Exemplary Attendance and strong work ethics

• Experience With EMR systems

#CB

Lawson Position Code #: 21490046

Day Shift: Yes

Department Name: HS IS-LOGISTICS/CUSTOMER SUPPO

External Company Name: Baptist Memorial Health Care Corporation

External Company URL: http://www.baptistonline.org

Street: 350 NORTH HUMPHREYS BLVD