First Tennessee Bank Dispute and Fraud Coordinator in Memphis, Tennessee

Description This position is responsible for handling cardholder fraud and dispute claims on Visa Debit Card Accounts and Visa Credit Card accounts according to Visa Regulations while adhering to all Federal regulations (Regs Z & E). This involves strict adherence to timeframes, investigation of fraud & disputes claims, close review of fraud patterns to help mitigate fraud; interaction with the cardholders, financial centers, merchants and other financial institutions and making independent decisions based on pre-set criteria.

Duties and Responsibilities

  • Analyzes all incoming fraud and dispute claims daily and issues provisional credit if applicable.

  • Investigates claims by working with cardholder, financial center and merchant via telephone, email or written correspondence.

  • Gathers support documentation (builds case files) and performs chargeback if necessary through mainframe application as well as web-based applications.

  • Makes every effort to resolve claim to cardholder’s satisfaction without monetary loss to the Company.

  • Monitors and maintains general ledgers entries for clearance of all disputed items and rejects.

  • Strictly monitors case files for needed follow up and resolution.

  • Makes any necessary adjustments of fees that were attributed to the claim.

Requirements Education and Experience

  • High school graduate

  • 2 years of relevant customer service experience; 1 to 2 years of chargeback or analyst experience preferred.

  • Financial Center experience preferred.


  • Excellent communication

  • PC skills (Word, Excel, PowerPoint, Outlook)

  • Ability to use personal computer and web-based applications

  • Ability to express oneself both orally and in writing with clarity and tact.

  • Ability to learn and interpret a large volume of rules, regulations, and procedures.

  • Ability to set priorities and work with deliberate speed.

  • Ability to work independently with minimal supervision or closely with others.

Work Schedule Days: Monday – Friday Time: 8:00am – 5:00pm


Requisition Number: 18-0387

Post Date: 3/22/2018

Title: Dispute and Fraud Coordinator

Part Time?: No

City: Memphis

State: TN