Busch LLC Field Service Specialist in Memphis, Tennessee
The Field Service Specialist (FSS) sells the company's after sale parts, products and service(s), through personal contact with end user customers, in an assigned territory and/or market segment. ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)
Develop mutually beneficial business relationships with end user customers to maintain and grow the company after sale parts, products and service(s) business
Promote, sell, secure and maintain orders for after sale parts, products, service (repair) and predictive or preventative maintenance contracts or agreements
Routinely inspect and monitor customer pumps to determine condition, make recommendations and generate quotes for parts, products or service(s) required
Demonstrate and explain after sale parts, products and service(s) to existing or potential customers and assist them in selecting those best suited to their needs
Create and manage a yearly after sale plan including targeted growth accounts to pro actively produce intended results
Make telephone calls, schedule in-person visits, presentations and trainings to current or potential customers
Expedite the resolution of customer issues, problems and complaints and coordinate effort with Sales/Service Managers and Technical Support Team.
Maintain/manage a customer database, records, files and reports using Busch approved software and programs including Busch Customer Relationship Management (CRM) tool
Accountability - Ability to accept responsibility and account for his/her actions.
Analytical Skills - Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to serve both external and internal clients by focusing effort on meeting client's needs, understanding their concerns, and seeking to build trust.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Autonomy - Ability to work independently with minimal supervision.
Energetic - Ability to work at a sustained pace and produce quality work.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Self-Management - Manages own time, priorities, and resources to achieve goals.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): RequiredAssociate's Degree (two year college or technical school) Preferred, Field of Study: Technical Degree:Preferred
Experience: 3 plus years of experience in Industrial or Technical product sales or field service related experience: RequiredMechanical aptitude: Required Electrical knowledge: Preferred
Computer Skills: Proficient in Microsoft Office, Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience: Preferre
Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standardsPHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)Physical Demands
Stand FWalk FSit FManually Manipulate FReach Outward FReach Above Shoulder OClimb OCrawl OSquat or Kneel OBend OGrasp OSpeak O
10 lbs or less F11-20 lbs F21-50 lbs O51-100 lbs OOver 100 lbs N
12 lbs or less F13-25 lbs O26-40 lbs O41-100 lbs O Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Alarms, Pump sounds
Sense of Smell
Sense of Taste
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) - All other as required
Sense of Balance
Uniforms (supplied by Busch)
Hearing protection as required
Must pass medical evaluation
Must have approval for respirator protection
Annual fit test required
Facial hair must not interfere with face-piece, face seal or respirator valve function
Climate controlled manufacturing environment, moderate exposure to dust, moderate noise level, and occasional ladder use. Various Client locations.
Keyword: Field Service
From: Busch LLC