Bass Pro Shops Manager The Lookout Restaurant in Memphis, Tennessee
I. POSITION SUMMARY
With limited supervision, the Manager is responsible for the daily operations of the front-of-the-house functions in a restaurant, including appearance, presentation, customer experience and professional leadership and direction to FOH employees, bartenders, waitstaff, bussers and host.
II. POSITION DETAILS
Assist with staffing level and determining which staff are assigned to each shift
Manages all employees to maintain high employment quality standards consistent with the Bass Pro Shops brand including, but not limited to, hiring, development, counseling, promotion, discipline and termination as appropriate.
Enforce safety and sanitary practices and maintenance for front-of-the-house. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
The operational basics and standards are adhered to with total commitment and passion through providing direction and guidance to employees.
Actively participates as a member of the management team.
Assists in the hiring and training and development of front-of-the-house employees.
Responds to guest comments and seeking opportunity to build customer count while educating and empowering other associates to act in similar capacity
Sets excellent customer service and work examples.
Demonstrate knowledge of entire menu and preparation.
Maintain current and accurate collateral in areas in front-of-the-house
Engage in community and market related opportunities at the restaurant.
III. MINIMUM REQUIREMENTS
At least two (2) years of previous external management experience or management training positions working all facets of front-of-the-house restaurant operations or has a four (4) year degree in a relevant field (e.g., Hotel/Restaurant Management) or six (6) months management experience in Bass Pro Shops in FOH operation.
Must be able and willing to work a flexible schedule including days, nights, weekends and holidays.
Legal authorization to work in the United States
Minimum age 21 years.
IV. PREFERRED REQUIREMENTS
Experience in serving and managing beer, wine and liquor
Awareness of state and local liquor laws
Some college level coursework